• +265 999 752 222
  • 4/278, Old Town, Next to Post Office, Lilongwe.


In response to the COVID-19 pandemic, we’d like to introduce a security protocol in Imperial Town Hotel, providing you and our employees with conditions for both comfortable and safe stay and work. Our code of good practices is based on three principles – Safe guest, Safe stay, Safe employee. The Code follows the current Regulation of the Prime Minister. At the same time, we would like to inform you that all detergents and materials used for disinfection have the necessary anti-virus and bactericidal certificates.


The reception area and hotel lobby are disinfected at least once an hour and regularly ventilated.
Check-in takes place individually, with the number of people limited to two from one booking, with the maximum reduction of procedures.
Hand sanitizer, gloves and disposable pens are available at the reception.
The reception desk, payment terminals and room keys are disinfected on a regular basis and must be disinfected after each check-in.
Safe distances have been set for guests waiting in queue for reception. The maximum number of guests staying in the hotel lobby is limited to 8 people.
The check-in procedure includes mandatory health declaration. Failure to express the statement may result in the inability to provide the hotel service
Reception staff work in disposable gloves, and the registration procedure takes place through a protective glass or in face shields.


The space of each room is compulsorily ozonated after checking- out, along with complete disinfection of furniture and equipment available in the room, in particular a telephone, mini bar and TV with remote control.
The bedding is changed according to safety standards and using disinfectants such as Super ozonit, meeting European standards EN 14476.
Detailed disinfection of bathroom rooms is carried out every day using single-use materials and disinfectants from the professional EcoLab line.
Daily cleaning takes place only at the guest’s request, taking all neccesity precautions. The procedure is supplemented with thorough ventilation, each time disinfection of furniture and equipment available in the room,
All rooms are equipped with hand sanitizers.
Cleaning staff work with gloves while maintaining a safe distance from guests.
During cleaning works, the housekeeping carts are protected with a protective foil, the vacuum cleaners are each time disinfected and the cleaning materials are used to only one room.
All rooms provide information on the applicable security policies and procedures.


Door handles, handrails, light switches, doors leading to the corridors and staircases are disinfect several times a day.
The corridors and hotel lobby are ventilated several times a day
Entrance to the hotel lobby is equipped with shoe sanitizing mat.

Hand sanitizer is available on each floor of the facility:
– at the restaurant entrances from the hotel side and from the terrace side – contactless Smart Stand Hygiene system

– in public toilets at level -1

The children’s corner available in the restaurant is closed indefinitely.
Only guests of the hotel and employees are allowed to stay on the premises.


The restaurant is open daily from 10.00 to 22.00, in the current sanitary regime.
Meals might be delivered to room upon guest’s request, with respecting all safety rules.
Room service trolleys and waiter trays are regularly disinfected. Cutlery, porcelain and glass are scalded each time in accordance with sanitary procedures.
Guests receive a moisturizing, disinfecting wipe for each covering.
Room service is free of charge.
Restaurant staff work in disposable gloves and masks / face shields, maintaining a safe social distance.

All employees are regularly trained in compliance with safety standards and procedures in accordance with the requirements of WHO, and Ministry of Health Malawi.
After coming to work, each employee undergoes a well-being checkup, in case of negative symptoms the employee is not allowed to work
Each employee performs his duties in disposable gloves and, in accordance with the requirements, in a mask or protective helmet, in parts of the facility where direct contact with the guest takes place.
Employees have access to disinfectants – liquids, wet wipes and personal protective materials.
A rotary work system is introduced in all departments.
Common rooms for employees – toilets and facilities are disinfected regularly, using all safety standards.

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