• +265 999 752 222
  • 4/278, Old Town, Next to Post Office, Lilongwe.

Hotel FAQ’s

Hotel Information

My flight arrives early in the morning, what time can I check in?

Our official check in time is 12:30 hours and If we have a room available we will allocate on arrival. However in the event that we don`t have a room available we will store your luggage.

Is breakfast included as standard with all rooms?

Delicious breakfast is included in the room rate of hotels’ guests booking through our online website and other booking channels. It is served every morning. Breakfast time is 07:00am to 10:00am.

Can I turn up at the hotel without a booking?

It is possible to simply turn up at  Imperial Town Hotel on the day and book online if we have rooms available for that night. However, it’s less risky and you will get the best prices if you book in advance.

Booking online through our web will give many additional extras as well as a 10% discount for booking direct on all future bookings!

Are airport pickups available for late night flight arrivals?

Yes, Night transfers from 7pm to 7am will cost 70USD for Airport pickup or drop off/Car upto 5 passengers.

Hotel facilities: Do you have hairdryers, irons or kettles available?

Hairdryers and Kettles are available in all of our hotel guestrooms. Please see the specific hotel page for more information. Ironing & Laundry service is available and offered at an extra cost.

How can I request an invoice for my stay?

Customers are able to check-in at any time after 12:30pm up until 12pm the next morning which is the check-out time. If you intend to arrive after 2am on the scheduled date of arrival you must inform the hotel otherwise our no show policy will apply. Please inform the hotel here. Please note our hotels are staffed 24 hours a day.

Can I make a group booking?

Group bookings can’t be made in the same way as individual bookings on the Imperial Hotel website. Please contact reservations@imperialhotelsmalawi.com if you wish to do a group booking.

Can I check room availability?

☜ Yes you can check the availability of room for particular date/s. Select Room type and jump to date from the Widget on your right.

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